I wrote this a couple of days back while flying Indigo. Even as I appreciate several things, I continue to wish few things were different.
What I love? 1. Smooth ride and landing even in turbulent weather. I am impressed by the way Indigo pilots land the flights despite strong winds and heavy downpour in monsoon. I genuinely feel safe flying Indigo.
2. Respectful staff unlike few other airlines staff where you are made to feel as though a favor is being doled out.
3. Descent food – menu is refreshed, again unlike other airlines that haven’t changed the menu for years…(let’s not talk about taste as airlines food and taste don’t coexist).
4. Committed staff who really care for the company they work for; taking care of small details, working with singular focus on outcomes.
What I wish was different? 1. Low cost is a misnomer – It costs same or even more than other airlines, not including the extras passenger has to pay for (Thank God water and air are not charged).
2. On time is an illusion – while the early, mid-morning and afternoon flights are on time, the late evening flights are as much susceptible to delays as any other airlines.
3. Customer loyalty – what’s that? While announcements are made about flying millions of passengers, there is no acknowledgement of customers who made it happen. I would have taken 150+ Indigo flights in last couple of years…But every time I fly, I might as well be flying for first time.
Small things that probably cost next to nothing, can be offered to make the customers feel special….But why bother?
Kudos to Indigo for running profitable business!! Is it time to look at few other elements as well to stay ahead in the race for years to come?
At the outset, I would like to thank you for stopping by my Blog.
I believe that there is nothing right or wrong in this world. What’s right in this moment and context may be wrong in another moment and context. This belief has inspired me to name my blog ‘Perspectives’.
Perspectives is a platform for me to share my experiences, thoughts and perspectives on various subjects. You may have a different point of view. I look forward to hearing them, these are the triggers for rich and deep conversations.
On personal front, I live in Mumbai, India. I love to read; Somerset Maugham and Nevil Shute are my favorite authors. My favorite books are The Razor’s Edge, Mrs. Craddock, Chequer Board and Gone with the Wind. I am thankful to my father who inculcated the habit of reading in me early on.
I am also passionate about traveling, I have been to most parts of India and to several countries across the globe.
On professional front, I work in Human Resources function. Over two and half decades, I have worked across multiple industries and cultures. I focus on Leadership Development, Talent Management, Visioning and Culture, Large-scale change, Employee Listening & Engagement, Employee Well-being, Inclusive work culture, HR effectiveness, Behavior and Mind-set shifts through sustained interventions
I currently lead Organization Effectiveness Function for Aditya Birla Group, a $44.3 billion conglomerate with 120000 employees across 35 countries.
I sincerely hope that you will enjoy reading my blog. I look forward to your thoughts and suggestions.
View all posts by Padma Rajeswari Nandi
2 thoughts on “My love hate relationship with Indigo Airlines”
Have you tried SpiceJet?
They are definitely better on on-time and food.
Thanks for sharing your thoughts. Have not tried lately..Will do so