Slip of a thumb

I remember this project from years ago. One task on the critical path was delayed. I got anxious and kept following up with the team member responsible. My phone buzzed, a WhatsApp message from this team member popped. It said, “I am so bugged with Padma. She is just driving me nuts with her follow-ups. … Continue reading Slip of a thumb →

Iceberg of Trust

Trust – be it for products, organizations, government, or people – is soft; yet it’s presence or absence can be distinctly felt…. When we trust an organization, we buy more product or services from it and recommend it to others. When we trust something or someone, we tend to engage and bond more with them. … Continue reading Iceberg of Trust →