The Manager’s Paradox

Some years back, my son — then a young boy — asked me a cheeky question.

“I am your only child… so I can’t ask you who your favorite is. But you have worked with many team members over the years. Do you have a favorite?”

I smiled and said, “Yes… I do have a few.” He looked surprised. “Really? Why?”

I thought for a bit and responded, “They were dependable. They responded even when they were on vacation. They often carried their laptops just in case there was urgent work.”

Even as I said this, I realized the irony.

I truly believe that employees must switch off, take meaningful breaks, and return refreshed — not just physically, but emotionally.

Yet, as a manager, I find myself feeling comforted when I know a few people in the team will be available, just in case.

It’s not about disturbing them, I rarely do. But, the quiet assurance means a lot.

It’s a paradox I carry within me.

I was relieved to see that this internal conflict isn’t unique to me. A recent study by professors from the USC Marshall School of Business, published in Harvard Business Review, delves into this issue, termed as “detachment paradox.”

The study reveals that while managers promote work-life balance and encourage employees to unplug, they often subconsciously penalize those who do. Employees who fully disconnect are perceived as less committed and are rated lower in promotability.

The first step towards resolving this paradox is to acknowledge it! Only then can we ensure it doesn’t impact our actions.

Have you struggled with this paradox as a manager? Would love to hear how you deal with it.

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