Have you ever experienced this: Situation 1: You have spent few hours handling a difficult customer. You kept your cool, stayed polite, and reassured her through every complaint. By the time you log off, you’re so drained you can’t muster energy to answer a simple text from a friend. Situation 2: Your manager is stressed, … Continue reading When your emotional battery runs low…
Tag: #leaders
Unfiltered – authenticity Lesson 2
Authenticity Lesson 2 - learnt from a senior leader.He was a busy man and held several responsibilities. He was traveling extensively and overlooked a critical email. He had seen it the previous week and recognized that it required action by few members in his team. He intended to share it with concerned people. But, he … Continue reading Unfiltered – authenticity Lesson 2
Titanic ignored 5-6 iceberg warnings – why?
What can we learn from it?Titanic stuck an iceberg and sank to the bottom of the Atlantic Ocean on the fateful night of 14 April 1942. The ship’s wireless operators received multiple warning messages about icebergs from six other ships in the region. The messages started flowing in from 9 am on 14 April, including … Continue reading Titanic ignored 5-6 iceberg warnings – why?
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