The best managers are terrific detectives

Imagine this scenario: Two employees, Sam and Sarah, both failed to meet several goals last year. Seems like they're in the same boat, right? Well, not necessarily. Behind the scenes, their reasons for underperformance could be worlds apart. Now, picture yourself as their manager. You want to be fair, but you also need to hold … Continue reading The best managers are terrific detectives

What comes first: mindset or behavior?

Few weeks back, I ran a poll: “Can we shift behavior without shifting the underlying mindset?” 10% said YES 15% said DEPENDS 75% respondents said NO Here are my thoughts; quite aligned to these responses. Right incentives or punishment can indeed shift behavior. I am reminded of my early career years with Larsen & Toubro. … Continue reading What comes first: mindset or behavior?

Accountability in Teams: What holds us back?

I remember working on a critical project along with a good team. Our roles were clearly outlined, we supported each other and enjoyed working together. Yet, our manager struggled with some of the project deliverables. She would get frustrated having to be the one to always hold up the standards. As I reflect, I see … Continue reading Accountability in Teams: What holds us back?

Enjoyable Performance Conversations

Can you think of times when you enjoyed a performance conversation? As a manager or an employee? I am not kidding… performance conversations need not be laden with anxiety or fear. It is possible to have an enjoyable performance discussion, all that’s needed is authenticity from both sides. Three aspects that underpinned every time I … Continue reading Enjoyable Performance Conversations