Few weeks back, I had a coaching conversation with a colleague. He had joined the corporate world 5 years back; for the first time in his career was faced with a difficult peoplemanager . He was angry, frustrated, sad, irritated… a potpourri of emotions, unfortunately all negative!
I respect this colleague, his capabilities and was anguished to see him suffer, we discussed some ideas to work upon – both in the short and long run.
This interaction got me reflect on good people managers, and how their words at times become their true differentiators. Here are few phrases that I have heard good people managers use often:
– I believe in you.
– How can I support you?
– What could you have done differently? (specially when the employee makes a mistake)
– What capabilities would you like to build? Helping the employee chart out his / her development path.
– These are my expectations, clearly calling them out – be it for the role / task
– I trust your judgement .
– What are your thoughts / ideas? For a good people manager, no idea is a bad idea!
– I appreciate your efforts, saying it often
– Which new areas would you like to explore? Encourage the employee to take on stretch assignments
How else have you experienced good people managers? Please share your thoughts in comments.
Perspectives 