When deliverables are missed….

Rochelle, your team member was supposed to deliver a critical piece of work today. She had agreed to the timeline, she knew the criticality, yet she missed.

This is not the first time… it has happened before, specifically in this kind of work.

What could be the reason?

  • Time management issue?
  • Inability to prioritize?
  • Lack of commitment?
  • Boredom?
  • Lack of common understanding?
  • Over-worked?

Could be any one of these, right?

What if you know that she is committed and takes her work seriously. And has solid work experience.

Still can be any of the reasons above (except commitment of course)…   

How often do we consider these reasons?

  • Lack of competence or
  • Ability to deal with ambiguity
  • Or both

Many a times, these are the key reasons for misses.

Competence is considered as given, specially at middle or senior levels. Even the person himself or herself may not realize the depth of expertise required and honestly assess his/her capability against what is required.

Wading through ambiguity and scoping the work is not easy. I remember a senior leader once asking me, “Are you able to put your arms around the project?”

Time to go beyond the obvious reasons for missed deliverables and look at not so obvious reasons..

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